Shipping

Shipping Information - Sol Rae Swim

At Sol Rae Swim, we're dedicated to ensuring that your shopping experience is as smooth and enjoyable as the calm seas at dawn. We understand how important it is to receive your order promptly and efficiently, which is why we've streamlined our shipping process to offer you the best possible service. Here's everything you need to know about our shipping policy:

Domestic Shipping (Australia)

  • Standard Shipping: We offer free standard shipping on all orders over $80 within Australia. For orders under $80, a flat rate of $10 applies. Standard shipping typically takes 3-5 business days, depending on your location within Australia.

  • Express Shipping: For those who need their items sooner, we offer an express shipping option at a flat rate of $14.95. Express shipping delivers your order within 1-2 business days in metropolitan areas.

All domestic orders are shipped via Australia Post or another reputable courier service, providing you with a tracking number to monitor the progress of your shipment.

International Shipping

Sol Rae Swim is thrilled to offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination country. Here are the details:

  • Shipping Rates: International shipping rates are calculated at checkout based on your location and the weight of your order.

  • Delivery Times: Delivery times for international orders can vary widely depending on the destination. Generally, you can expect your order to arrive within 7-21 business days.

  • Customs and Duties: Please note that international orders may be subject to customs fees and import duties of the destination country. These charges are the responsibility of the recipient and vary from country to country.

Tracking Your Order

Once your order is dispatched, you'll receive a shipping confirmation email that includes a tracking number. Use this number to track the progress of your shipment directly on the courier's website.

Packaging

Sustainability is at the heart of Sol Rae Swim. We strive to use eco-friendly packaging materials that are recyclable or biodegradable, ensuring minimal impact on our beautiful planet.

Customer Support

Should you have any questions about your order's shipping status or if you encounter any issues, our customer support team is here to help. Please contact us at solraeswim@gmail.com, and we'll ensure your concerns are addressed promptly.

Thank you for choosing Sol Rae Swim. We can't wait for our products to be a part of your water adventures!