FAQ's
FAQs - Frequently Asked Questions at Sol Rae Swim
Welcome to our FAQs page! Here, we aim to answer some of the most common questions our customers have about our products, ordering process, shipping, and more. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to our Customer Care team for further assistance.
About Our Products
Q: What makes the Sol Rae Swim Water Wing Vest unique? A: The Sol Rae Swim Water Wing Vest combines the buoyancy aid of traditional arm bands with the coverage and comfort of a swim vest. It’s designed to provide swimmers with freedom of movement and confidence, making it a unique and innovative choice for water safety and learning to swim.
Q: Are your products suitable for all ages? A: Yes, our products are designed for a wide range of ages. Please refer to the specific product descriptions and size guides on our website to find the perfect fit for you or your child.
Ordering & Payment
Q: How do I place an order? A: Orders can be placed directly through our website. Simply add the desired products to your cart, proceed to checkout, and follow the instructions to complete your purchase.
Q: What payment methods do you accept? A: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted.
Shipping & Delivery
Q: Do you ship internationally? A: Yes, we ship to select countries outside of Australia. International shipping rates and times vary depending on the destination. Please check our Shipping Information page for detailed information.
Q: How can I track my order? A: Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your shipment on the courier’s website.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of purchase for most items in new and unused condition. For more details on how to process a return, please visit our Returns & Exchanges page.
Customer Care & Warranty
Q: How can I contact customer care? A: You can reach our Customer Care team by emailing support@solraeswim.com. We are committed to responding to all inquiries within 24 hours.
Q: Do your products come with a warranty? A: Yes, our products come with a 12-month warranty covering manufacturing defects in materials and workmanship. Please refer to our Customer Care & Warranty section for more information.
Feedback & Suggestions
Q: How can I provide feedback or suggestions? A: We value your feedback and suggestions! Please feel free to email us at support@solraeswim.com or use our contact form on the website. Your input helps us to improve and serve you better.
We hope these FAQs have been helpful. At Sol Rae Swim, we're dedicated to providing you with the best possible experience, from browsing our products to enjoying them in the water. Thank you for choosing us for your swimwear needs!
