Customer Care & Warranty
Customer Care & Warranty - Sol Rae Swim
At Sol Rae Swim, our commitment to excellence extends beyond our innovative products. We pride ourselves on providing exceptional customer service and a comprehensive warranty that underscores our dedication to quality and customer satisfaction. Here’s what you need to know about our customer care and warranty policies:
Customer Care
Your Experience, Our Priority: Our Customer Care team is dedicated to ensuring your experience with Sol Rae Swim is seamless, enjoyable, and exceeds your expectations. Whether you have questions about our products, need assistance with sizing, or require support with your order, we are here to help every step of the way.
Contact Us: For assistance, you can reach out to our Customer Care team via email at support@solraeswim.com. We strive to respond to all inquiries within 24 hours. Our team is also available through our social media channels for your convenience.
Feedback and Suggestions: At Sol Rae Swim, we believe in continuous improvement and value your feedback. If you have suggestions or comments about our products or services, please don’t hesitate to share them with us. Your insights help us grow and improve.
Warranty
Our Quality Promise: Sol Rae Swim stands behind the quality and craftsmanship of our products. Our Water Wing Vests and other swimwear items are designed to meet the highest standards of durability and performance.
Warranty Coverage: We offer a 12-month warranty on all our products, covering manufacturing defects in materials and workmanship. This warranty applies from the date of purchase and is available to the original purchaser with proof of purchase.
Exclusions: While our warranty covers manufacturing defects, it does not cover damage caused by normal wear and tear, improper care, misuse, or accidental damage. For tips on how to care for your Sol Rae Swim products to ensure their longevity, please refer to our product care guidelines.
Making a Warranty Claim: If you believe your product has a manufacturing defect, please contact us at support@solraeswim.com with a detailed description of the issue and photos of the defect. Our Customer Care team will review your claim and guide you through the warranty process.
Replacement or Repair: In the event of a valid warranty claim, Sol Rae Swim will, at our discretion, either repair the defective product or replace it with the same or a comparable item.
At Sol Rae Swim, your satisfaction is our top priority. We are committed to delivering products you love and a shopping experience that leaves you feeling valued and supported. Thank you for choosing us for your swimwear needs.
